• The IT Department has been addressing questions as fast as it can in the past few months and has developed a list of Frequently Asked Questions to hopefully assist many of you with similar issues. 

    Q1: How do I obtain tech support as a student/parent?
    A: Initial point of contact should be your child's teacher.  Quite often our teachers are able to assist as a "first line of defense," especially when related to login issues.  If the teacher cannot assist, students/parents who need technical assistance for virtual learning please email a brief description of the issue to GVBITHelp@gvboces.org or call 585-344-7919 or 585-658-7919 and leave a message. Tech support will investigate and call the parent/guardian directly.  Your patience in this process is appreciated as we deal with a high support request volume.

    Q: I’m having trouble with my WiFi connection at home.  Can you assist?
    A: Much as we would love to assist, due to our support request quantity we must recommend you contact your Wi-Fi provider and/or documentation for home internet equipment.

    Q: How can I print wirelessly at home?
    A: Currently our computer systems do not have the capability of remotely installing wireless printer drivers, but generic printer drivers come pre-installed for a large portion of available home printers. 

    Our recommendation: Try to print from a wired connection directly to the printer, or alternately, access your document from a personal device that is connected to the printer and print from that device. 

    Q: Google apps are slow or unresponsive.
    A: Google resources are observing a large increase in usage. You can view the current status of Google by navigating to https://downdetector.com/status/google/

    Q: How can I access my child's Google Classroom assignments?
    A: Google Classroom is a web-based learning environment. When logged into Google Classroom, students can collaborate with their peers and teachers. Google Classroom offers a digital safe space for students to view class announcements, access posted course content, view posted assignments, and turn in completed work. Only authorized GV BOCES users (students, teachers, and other designated staff members) can have access to a GV BOCES Google Classroom. Google users outside the GV BOCES network are not granted permission to any GV BOCES Classroom.
    Parents can access their child’s teachers’ Google Classroom in one of the following ways:

    1. From the school-issued Chromebook, ask the student to log in and launch the Google Classroom App.  Please note that any activity in Google Classroom is documented under the student’s login and it would be inappropriate for a parent to communicate with the teacher or other students in Google Classroom. Parents should use their personal email to digitally communicate with the teacher.

    2. From any computer with internet access, click this link https://classroom.google.com and have the student login with their GV BOCES Google Apps for education username and password. Please note that any activity in Google Classroom is documented under the student’s login and it would be inappropriate for a parent to communicate with the teacher or other students in Google Classroom. Parents should use their personal email to digitally communicate with the teacher.

    3. As a guardian, you must receive and accept an email invitation before you can receive email summaries. Only teachers and administrators from your student’s school can send these invitations. You have 120 days to accept an invitation before it expires.

      1. The teacher or administrator emails you an invitation for a particular student.

      2. The teacher or administrator can send the invitation to any email address.

      3. In your email program, open your email invitation.

      4. Click Accept.

        • If you’re not the guardian, click I’m Not The Guardian.

        • You can choose the frequency of the emails, such as daily or weekly.

        • You can unsubscribe or remove yourself from the Classroom at any time.

    Guardian email summaries include:

    • Missing work—Work that’s late at the time the email was sent

    • Upcoming work—Work that’s due today and tomorrow (for daily emails) or work that’s due in the upcoming week (for weekly emails)

    • Class activity—Announcements, assignments, and questions recently posted by teachers

    Q: I have an e-mail with links or attachments that I’m not sure is credible.  Should I click on the link?
    A1: Please, no.
    A2: When in doubt, please contact the sender directly and verify they sent you a document or link. If you do not know the sender, or cannot confirm who it is from, please see A1.

    As always, please remember to fully shut down your computer and restart to see if it clears the issue first.  We appreciate your patience and support as we work together to navigate these new challenges.

    Assistance from Google:

    Student Google Classroom Help